3. Play and behave Eeyore
Eeyore is one of the most relaxed characters. Not only kids love him. You will love him too, especially now that you know it can help you deal with angry people if you play Eeyore. Pretend to be the grey donkey and behave soothing, gloomy and slightly pessimistic. There is hardly anything that could ever make this character emotional and moody. Fighting with someone who has a relaxing and hypnotizing effect will be impossible even for the angriest guy.
4. Establish ownership
Make sure that you know who the issue or the problem that has come up belongs to. It’s quite a challenging task to accomplish, really. Learn to separate the problem from the individual. If you do so, it will help you to find solutions. Identify how attached you are to both the solution and the problem. This is probably the only way to pull yourself together and retain your personal power. This trick also allows you to ensure that you’re not involved in an emotional slanging match and that you stay in control.